Ink & Velvet – Privacy Policy

At Ink & Velvet, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our store, website, and services.

1. Information We Collect

We may collect the following types of personal information:

• Name, contact details (email, phone number)
• Date of birth (for age verification)
• Appointment history and preferences
• Payment information (processed securely via third-party providers)
• Feedback, reviews, and communication records
• Browsing behavior on our website (via cookies and analytics tools)

2. How We Use Your Information

Your information is used to:

• Process purchases and bookings
• Confirm appointments and send reminders
• Provide customer support and respond to inquiries
• Personalize your experience and recommend products or services
• Send promotional offers, updates, and event invitations (only with your consent)
• Improve our services and website functionality

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share limited information with:

• Trusted third-party service providers (e.g., payment processors, booking platforms)
• Legal authorities if required by law or to protect our rights and safety

4. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. Sensitive data such as payment details are encrypted and handled by certified providers.

5. Your Rights

You have the right to:

• Access and review your personal data
• Request corrections or updates
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal and operational requirements)

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Ink & Velvet may feature links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date clearly stated.

9. Contact Us

If you have any questions or concerns about this policy or your data, please contact us at:

📧 privacy@inkandvelvet.com
📍 Ink & Velvet Boutique
Unit 31-01, Level 31, Menara Landmark, 12, Jalan Ngee Heng, 80000 Johor Bahru, Johor Darul Ta’zim